Return Policy
We want you to feel confident when shopping with Ascendloraโข.
Eligibility
Returns are accepted within 30 days of delivery for eligible items.
To qualify:
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Item must be unused
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Item must be in original packaging
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Proof of purchase required
Certain items may be non-returnable for hygiene or safety reasons.
Non-Returnable Items
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Final sale items
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Gift cards
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Used or altered products
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Items damaged due to misuse
Return Process
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Contact service@ascendlora.com
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Provide order number and reason for return
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Receive return instructions
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Ship item back using a trackable method
Customers are responsible for return shipping unless the item is defective or incorrect.
Refunds
Refunds are processed after inspection and may take 5โ10 business days to reflect in your original payment method.
Shipping fees are non-refundable unless the error was on our part.